DELIVERY & RETURNS

HOW TO GET YOUR STUFF, AND HOW TO GIVE IT BACK... 

_______________

DELIVERY
The cost of delivery will depend upon a number of factors, including but not limited to the value of your order, the weight of your order, and where the order is being shipped. Your final shipping price will always be clearly indicated at checkout. Our items are usually delivered within 3-5 working days, sometimes even faster, when ordering to the UK. Other EU countries and the rest of the world might experience a slightly longer delivery time. Expected delivery time will always be displayed at checkout and on your purchase confirmation.

HOW TO KNOW IF MY ORDER HAS SHIPPED?
You will receive an email from us as your order has shipped. Sometimes, if you have ordered multiple items, your order might ship in several different packages. You will receive an email every time that a package has been sent to you with detailed information about the items that it contains.

I RECEIVED MY SHIPPING EMAIL, BUT THE ITEM HAS NOT ARRIVED. WHAT SHALL I DO?

Please contact our customer service team at info@hyggesmorrebrod.co.uk if you have any queries regarding your order or delivery. Please include your name, order number, e-mail and date of purchase. 
If you have used an external link on www.hyggesmorrebrod.co.uk to access a third party site to complete your purchase, please contact the third party site.

DELAYED DELIVERY
We want you to have the best experience possible, and we always aim to meet our stated delivery times.
Unfortunately, unexpected issues out of our control my at times cause orders to be delayed. We will always notify you as soon as we become aware of any potential delays on your order.

WHERE DO WE DELIVER?
Most of our products ship worldwide - please refer to the product page for more information. In the unlikely event that a product does not ship to where you are, please don’t hesitate to send us an email on info@hyggesmorrebrod.co.uk and we can provide with a quote for having a product shipped directly to you.

_______________


CANCELLATIONS
We want you to be completely satisfied with your HYGGE smørrebrød products. You can easily cancel your order at any time up to the point of dispatch. To do this, please contact us by e-mail on info@hyggesmorrebrod.co.uk.
You do not have to give any reason for your cancellation; however, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel your order after dispatch, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. When you return goods, please retain proof of posting. Without this, we cannot be responsible for any items that fail to reach us. 
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we reserve the right to charge you for the reduction in value. Upon return the item should have not been used or opened and should be in the original packaging.

Refunds for returned orders are credited to the same card or account that was used for payment at purchase and refund will be provided within 7 days of receiving the returned products.

FAULTY OR DAMAGED ITEMS
We kindly ask you to make sure you inspect the condition of your order upon delivery. If you notice that the packaging has some damages, we kindly ask you to notify the courier and mark it down on the delivery slip.
If you find that an item from your order is faulty or damaged upon delivery, please email us on info@hyggesmorrebrod.co.uk as soon as possible after receipt of item, and no later than 24 hours after delivery.

Please include the following information in your email if possible

  • Order number
  • Your contact details (e-mail and phone number)
  • Date of delivery
  • If possible, a photo of the damaged product

Please note that you will have to pay for the return transportation of the product, but HYGGE will refund you for this cost once we receive and inspect the item.
(In rare cases we might be able to make arrangements for a courier to collect the item directly from you.)

Please note that our returns policy is valid for all standard items only and does not apply to customised items and those that are made-to-order.

(This cancellation policy does not affect your legal rights. UK law is applicable)

_______________